INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
All our product images are taken from real objects, but due to differences in monitor resolutions, brightness, and lighting conditions, slight color variations may occur. We have made every effort to accurately depict the true colors of the products. For handmade or textured products, there may be slight differences in the natural texture of each item, which is a unique feature of the product and does not constitute a quality issue. Please refer to the actual product for the final appearance.
Where can I view my sales receipt?
After completing the payment, we will automatically send the sales receipt to the registered email address you provided when placing the order. You can directly download and save it. If you need to view or print it again, you can log in to your website account, enter the "My Orders" page, find the corresponding order, and click "View Receipt/Invoice" to obtain the electronic version. If you haven't registered an account, you can also view and obtain it by entering the order number and email on the order query page.
How can I return an item?
If you need to apply for a return, please first confirm that your return request meets our return and exchange policy: within 30 days of receiving the product, the product must be in its original packaging, unused, and not affect its resale. Application process: log in to your account, find the corresponding order and click "Apply for Return", fill in the reason for return and upload a photo of the product. Our customer service will review within 1-2 business days. After approval, a return address and return label will be sent to you. Once you return the product and our warehouse verifies it, the refund will be processed back to your payment account within 3-5 business days. If the issue is due to incorrect product delivery or quality issue, we will bear the shipping cost; if it is due to personal reasons, you will need to bear the shipping cost yourself.
Will you restock items indicated as “out of stock?”
We will arrange for restocking of most popular out-of-stock items, and the restocking cycle is generally 7-15 working days (some overseas customized items may have a slightly longer restocking cycle). You can click the "Notify me when available" button on the product page, leave your email, and we will send you an email notification as soon as the item is restocked and arrives at the warehouse. For some discontinued styles with out-of-stock sizes, we will not restock and will indicate "Sold out, no restock" on the page. You can follow our new product section for alternative recommendations of the same style.
Where can I ship my order?
We support shipping to the vast majority of countries and regions worldwide. You can fill in your shipping address on the checkout page, and the system will automatically identify whether the address supports shipping and calculate the corresponding shipping fee. If you are unable to place an order after filling in your address, it indicates that shipping is not currently available in that region. We will issue a full refund to you in advance, and you can contact customer service for a more detailed explanation of our shipping coverage.
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